The announcement included a welcome change at Change.org: “We removed our arbitration clause, and also provide a means to try to resolve disputes directly.”
It would be an exaggeration to say the terms are perfect from the perspective of a harmed consumer – they do, for example, still require any litigation to occur in a court of law in San Francisco.
Nevertheless, it’s terrific news that a Web company like Change.org is leading the way to show other companies – such as Starbucks, Charles Schwab and PNC Financial – that respecting consumers’ right to their day in court is not incompatible with doing business.
Let’s hope Change.org’s change also encourages consumers to hold other companies to a higher standard as well.
Rick Claypool is the online director for Public Citizen’s Congress Watch division.