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Development - Member Services Assistant

Founded in 1971, Public Citizen is the nation's leading public interest organization taking on corporate power across a broad range of issues areas.

Public Citizen has more than 300,000 members and supporters that help advance our advocacy work and more than 150,000 subscribers to our health publication/online health database.

We are seeking an individual to assist in the member service area of the development office. This position is a half-time position (20 hours a week).

Specific Responsibilities:

  • Assist with handling basic customer service inquires via phone, email, postal mail and occasional walk-ins.
  • Assist with answering inquiries using in-house and online database sources, using form answers or slightly modified form answer.
  • Sort mail and direct to appropriate staff.
  • Assist with data entry.
  • Assist with printing form letters, packing slips, and reports; resolve minor printing problems.
  • Assist with filing paper and e-docs; create labels as needed.
  • Other duties as assigned.

  • Requirement and Qualifications:

  • 1-2 years of college or administrative background with some customer service or sales experience.
  • Keyboard skills of 40+ wpm.
  • Practical experience in or capacity to learn the following software programs: Outlook, Excel, MS Word, email as well as using the internet and phone for customer service. Must be able to create and utilize basic spreadsheets.
  • Ability to write simple and clear paragraphs using standard English; clear speaking voice; ability to communicate via phone with people of different backgrounds; ability to follow through on specific tasks that may span up to 2 weeks.
  • Ability to work well with a wide range of people, work well under pressure, adapt to changing situations on a daily basis, handle more than one task simultaneously, learn new programs and procedures with minimal instructions and supervision, and see weekly projects or tasks through to completion.

  • To Apply:

    Please send cover letter and resume by email to: Gail Beaman, gbeaman@citizen.org, No phone calls accepted. All emails must have "JOB7754" in subject line.

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    Public Citizen, Inc. and Public Citizen Foundation


    Together, two separate corporate entities called Public Citizen, Inc. and Public Citizen Foundation, Inc., form Public Citizen. Both entities are part of the same overall organization, and this Web site refers to the two organizations collectively as Public Citizen.

    Although the work of the two components overlaps, some activities are done by one component and not the other. The primary distinction is with respect to lobbying activity. Public Citizen, Inc., an IRS § 501(c)(4) entity, lobbies Congress to advance Public Citizen’s mission of protecting public health and safety, advancing government transparency, and urging corporate accountability. Public Citizen Foundation, however, is an IRS § 501(c)(3) organization. Accordingly, its ability to engage in lobbying is limited by federal law, but it may receive donations that are tax-deductible by the contributor. Public Citizen Inc. does most of the lobbying activity discussed on the Public Citizen Web site. Public Citizen Foundation performs most of the litigation and education activities discussed on the Web site.

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