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Development - Member Services Assistant


Founded in 1971, Public Citizen is the nation's leading public interest organization taking on corporate power across a broad range of issues areas.

Public Citizen has more than 300,000 members and supporters that help advance our advocacy work and more than 150,000 subscribers to our health publication/online health database.

We are seeking an individual to assist in the member service area of the development office. This position is a half-time position (20 hours a week).


Specific Responsibilities:


  • Assist with handling basic customer service inquires via phone, email, postal mail and occasional walk-ins.
  • Assist with answering inquiries using in-house and online database sources, using form answers or slightly modified form answer.
  • Sort mail and direct to appropriate staff.
  • Assist with data entry.
  • Assist with printing form letters, packing slips, and reports; resolve minor printing problems.
  • Assist with filing paper and e-docs; create labels as needed.
  • Other duties as assigned.

  • Requirement and Qualifications:


  • 1-2 years of college or administrative background with some customer service or sales experience.
  • Keyboard skills of 40+ wpm.
  • Practical experience in or capacity to learn the following software programs: Outlook, Excel, MS Word, email as well as using the internet and phone for customer service. Must be able to create and utilize basic spreadsheets.
  • Ability to write simple and clear paragraphs using standard English; clear speaking voice; ability to communicate via phone with people of different backgrounds; ability to follow through on specific tasks that may span up to 2 weeks.
  • Ability to work well with a wide range of people, work well under pressure, adapt to changing situations on a daily basis, handle more than one task simultaneously, learn new programs and procedures with minimal instructions and supervision, and see weekly projects or tasks through to completion.


  • To Apply:


    Please send cover letter and resume by email to: Gail Beaman, gbeaman@citizen.org, No phone calls accepted. All emails must have "JOB7754" in subject line.


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